Shop Policies

Questions about orders, changes in addresses, or other general questions, PLEASE email me about them. Messages sent to DMs will not get seen or addressed. All order questions must be dealt with via email.

Email: LiveeintheLight@gmail.com --> IN ORDER FOR ME TO ADDRESS YOUR EMAIL, it must include your order number and full name used at purchase.

We typically do not reply to emails/DMs on weekends or after 5pm on weekdays. Emails sent during this time will be followed up with the next business day or within 4 business days. NO EMAILS WILL BE RESPONDED TO TILL JULY 20TH.

Shop policies are the same across all social media platform sales and our website. The buyer is responsible for reading our shop policies before purchasing.

 

SHIPPING

Please allow up to 21 days for processing.

CURRENT turnaround time {As of JULY 2021} is 10-21 days.

EVERY ORDER has a processing time, no matter what shipping option is selected. There is no way to "skip the line" and have your order shipped same-day/next-day.

Once the item is shipped, it will take approximately 1-10 business days to get to you (if within the US, please allow up to six weeks for international).
USPS is our main shipping company that packages are delivered through. We also use FedEx, UPS and DHL.
Shipping rates are calculated at checkout based on weight, location, and size of parcel.
Signature confirmation is offered, if you would like to add to your order, please do so at shipping.
Tracking numbers are sent once your parcel has been dropped off at the post office to the email or phone number entered at checkout (or sent to you through the SHOP app).
Insurance is given with every order shipped through USPS priority mail and UPS Ground/3 day select. 
We offer worldwide shipping on our website! Please note that prices are in USD.
Customs costs/fees will be paid by the buyer. Tracking numbers are provided for every international order.

PACKAGING

We do our absolute best so that your packages are packaged safely and securely. We use bubble mailers and boxes to ship packages out in. We include gift messages, stickers and gifts with full priced orders over $30 (before S/H). Please note we try and reduce our environmental impact by reusing paper and packing supplies sent to us, so boxes are often padded with recycled paper.

RETURNS, REFUNDS, CANCELLATIONS

Returns: We do not accept returns. Please keep in mind everything is packaged with care and is inspected before shipping out. Any damages in shipping are out of our control and the shipping company is responsible. If priority/UPS is selected at checkout (order is insured), a claim can be filed.
Refunds: We do not offer refunds. All sales are final.
Cancellations/Cancelled Items from Order: Cancellations can be made within 24 hours of purchase time and will receive a refund. There is a 10% restocking fee + processing fee ($0.30 + 3%) charge for order cancellations/cancelled products. Refunds for order cancellations take 5-7 business days to process back to the card used at checkout. 

DAMAGES

We are not responsible or liable for lost parcels or damages done to your package once I have dropped it off at the post office.
To protect yourself from this, please purchase insurance (OR select Priority Mail or UPS shipping, comes with $ 100 insurance).

MISSING ITEM(s)/WRONG ITEM SENT

If you didn't receive an item you ordered, please email me and I can get it sent out ASAP to you. If you are missing an item, please try and contact me within 48 hours (of the delivery date marked on the tracking number) in order for me to send your missing item. If you contact me after 7 days of receiving your parcel I can not be responsible if the item is unaccounted for and therefore wont send out that item.

NON-DELIVERY / MISSING ORDER

If your parcel says its been delivered and you havent recieved it (this mostly applies to USPS), please wait a few days because 9.9 times out of 10, the tracking information is incorrect and will be delivered the following day(s).
Please triple check to see if the right address was imputed at checkout. USPS/UPS are who ships and delivers orders for my business. Please contact them (VIA missing mail request, email, customer service, etc) to see. how they can help you locate your package. You can also ask neighbors to see if your order was delivered to them by mistake. 
We are not responsible for lost, stolen or damaged parcels.
If you want your purchase to be insured to receive a refund or an order replacement though an. insurance claim up to $100 if package isnt delivered, YOU MUST select usps priority mail or any ups mail at checkout.
We will NOT refund/replace for broken/lost packages.
If your order doesn't arrive or arrives damaged (and you selected Priority or UPS mail at checkout), you MUST email us within 48 hours of your package being delivered so an insurance claim can be filed.
Please contact the shipping company used if your package does not arrive. We are not responsible for lost packages, once they are dropped off at the post office it is out of our control. Tracking codes aren't always 100% accurate. If a package says its delivered, many times your package will show up the next day or two.

RETURNED PACKAGES

If your package is returned to sender, that means the wrong address was imputed at checkout. WE ARE NOT RESPONSIBLE FOR LOST/DAMAGED/BROKEN RETURNED TO SENDER PACKAGES. Once the package is received, an email will be sent to the email used on the account. Buyer must pay for shipping fees to reship the package. If shipping fees do not want to be paid for by buyer, there is a 30% restocking fee for refunds for returned to sender orders (You will only get 70% of what was paid, shipping fees are NOT included in the refund and do not get refunded).

CUSTOM FEES/DUTIES

ALL Custom and Duty fees are the responsibility of the buyer. Live in the Light does not pay custom fees or taxes on parcels.

 

CLAIMS

We will not file a shipping claim for you, that will need to be done by you if this occurs (but we will help you file it). Please take photos of the damages (include damages to packaging before it is unboxed, item(s) damaged, etc.). Please file a claim through the shipping company used and contact us if this occurs. Refunds will not be given but please send us on email if damages occur or your package is lost. All packages shipped through Priority Mail or UPS ground/3 day select are insured. Claims can take months to settle, so please be patient with both us and the shipping company. We will work with with you to help provide any information needed for claims. CLAIMS MUST BE FILED WITHIN 7 DAYS FROM THE "DELIVERY" TIMESTAMP.
By making a purchase on our site or through one of our social media channels or paypal, you are agreeing to these policies.

PAYMENT PLANS

Payment plans are available for orders of $300 and more. Please note it is up to my discretion to approve these. Live sale invoices must be paid within 48 hours and do not fall under the approved list for payment plans. 
Terms & Conditions of Payment Plans: An email must be sent to me (liveeinthelight@gmail.com) in order to inquire about payment plans. There is a minimum down payment of 15% of the order total (Example: $300 = a down payment of $45). Crystals on hold for you must be paid for within 40 days. Payments will be sent through Paypal. Once the order total has been paid for, you will receive an email with a listing of $0.01 and the shipping weight of your order to calculate shipping costs. Shipping fees are not included in the total given. Shipping fees range from $5-30 usually, but it's based on the weight of your parcel and distance to ship. Dates for when payments are due, start/stop date and % down payment will be decided in the email. I will ask for you to approve the payment plan, and to electronically sign (type your name in email) to agree with the terms. Approving the payment plan means you are agreeing to pay for the full amount, no exceptions. Defaulting on the rest of your total. of your payment plan means you will only receive 10% of what you've paid off, no exceptions. Defaults on payments will result you being banned from our site/socials. Payment plans cannot be created on sale items, only full priced products.