Shop Policies

Questions about orders, changes in addresses, or other general questions, PLEASE email me about them. Messages sent to DMs will most likely not get seen or addressed in a timely matter.

Email: LiveeintheLight@gmail.com

Shop policies are the same across all social media platform sales and our website. The buyer is responsible for reading our shop policies before purchasing.

SHIPPING
Please allow up to 12 business days for processing. Once the item is shipped, it will take 1-10 business days to get to you (if within the US, please allow up to six weeks for international).
USPS is our main shipping company that packages are delivered through. We also use FedEx, UPS and DHL. Shipping rates are calculated at checkout. Signature confirmation is offered, if you would like to add to your order, please do so at shipping. Tracking numbers are sent once your parcel has been dropped off at the post office to the email or phone number entered at checkout.
Insurance is given with every order shipped through USPS priority mail and UPS Ground/3 day select. We offer worldwide shipping on our website! Please note that prices are in USD. Customs costs/fees will be paid by the buyer. Tracking numbers are provided for every international order.
PACKAGING
We do our absolute best so that your packages are packaged safely and securely. We use bubble mailers and boxes to ship packages out in. We include gift messages, stickers and gifts with full priced orders over $20 (before S/H).
RETURNS, REFUNDS, CANCELLATIONS
Returns: We do not accept returns. Please keep in mind everything is packaged with care and is inspected before shipping out. Any damages in shipping are out of our control and the shipping company is responsible.
Refunds: We do not offer refunds. All sales are final.
Cancellations: We do not accept cancellations. All sales are final.
DAMAGES
We are not responsible for lost item(s) or damages done to your package once I have dropped it off at the post office.
MISSING ITEM
If you didn't receive an item you ordered, please email me and I can get it sent out ASAP to you. If you are missing an item, please contact me within 24 hours (of the delivery date marked on the tracking number) in order for me to send your missing item. If you contact me after the 24 hour period, I can not be responsible if the item is unaccounted for and therefore wont send out that item.
NON-DELIVERY
Please contact the shipping company used if your package does not arrive. We are not responsible for lost packages, once they are dropped off at the post office it is out of our control. Please file a claim through the shipping company and see if there is insurance on your package. Please report your non delivery within 72 hours of the package saying it has been delivered. Tracking codes aren't always 100% accurate. If a package says its delivered, many times your package will show up the next day or two.
CLAIMS
We will not file a shipping claim for you, that will need to be done by you if this occurs. Please take photos of the damages (include damages to packaging before it is unboxed, item(s) damaged, etc.). Please file a claim through the shipping company used and contact us if this occurs. Refunds will not be given but please send us on email if damages occur or your package is lost. All packages shipped through Priority Mail or UPS ground/3 day select are insured. Claims can take weeks to settle, so please be patient with both us and the shipping company. We will work with with you to help provide any information needed for claims.
By making a purchase on our site or on one of our social media channels, you are agreeing to these policies.