Returns, Exchanges, & Refunds

Returns: 

We want you to be completely happy with your liveeinthelight.com order. If for any reason you are not satisfied, contact us for a return.

Custom orders, live sale invoices, or damaged and/or broken merchandise are final sale. A restocking fee of 15% is applied to all returned merchandise.

Exchanges:

We do not accept exchanges for custom orders/live sale invoices. If the item you ordered was not the right one for you, just place another order and return the unwanted items to us. Many of our items are unique and one of a kind. Because of the time involved in shipping and processing your return, we recommend you place a new order to ensure product availability.

See below for how to send a return.

Custom Invoices & Live Sale Orders

Due to the uniqueness of these live sale events and the products we offer, plus the entertainment interactive aspect of our shows and discounted prices; we cannot accept returns once the items are delivered to you. 

Shop Orders

For individual products listed on our site, the customer has 14 calendar days to return an item from the date you received it. 

Gift Cards 

All gift certificates and gift cards are final sale and are not returnable.

Refunds:

Every order has a 14-day period once delivered to send us an email to submit a return request. Shipping charges are non-refundable, and customers are responsible for return shipping fees.

To be eligible for a return, your item must be unused and in the same condition that you received it, including all extras (free crystals, jewelry, stickers, and anything bonus included must be included in the return). Your item must have a receipt or proof of purchase (order confirmation and/or order #) to proceed with the return process.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

We will also notify you of the inspection process and the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, typically 1-10 business days.