Shipping policy
Current order processing time is 1-5 days. Please allow up to 14 days* for processing.
Shipping
Every order is sent with tracking included. Please double check that you have entered your full and complete address address when completing your purchase. If your address is incorrect, email us ASAP at:
Once the item is shipped, it will take approximately 1-12 business days to get to you (if within the US, please allow up to six weeks for international). Tracking numbers are provided for all orders.
USPS is the main shipping company that our packages are shipped through. The customer has the option of selecting UPS, FedEx, or DHL.
Shipping rates are calculated at checkout based on weight, location, and size of the parcel. Signature confirmation is offered, if you would like to add to your order, please select "signature confirmation" while checking out. Tracking numbers are sent once your parcel has been shipped the email or phone number entered at checkout (or sent to you through the SHOP or ROUTE app).
We ship worldwide. Prices are listed in USD unless stated otherwise.
EVERY ORDER has a processing time, no matter what shipping option is selected.
If there is a rush on your order or need it quickly, please contact our customer service email so we can do our best to accommodate, a rush processing fee is an option for same day/early morning the next business day. Customer must ensure the shipping speed and carrier chosen at checkout are correct for their order needs.
Combining Multiple Orders
To combine orders. please email us at our customer service email with the order numbers and we will have them sent together. The customer will be refunded *if any* shipping fees were overpaid (to qualify, please contact us via our customer service email.
*up to 14 days constitutes any delays due to the influx of orders, emergencies, etc. that would require us extra days to process. We typically have orders sent out within 2-6 days.
Returned Packages & Customs Fees
Live in the Light is not responsible for any packages that are returned due to incorrect addresses, or being unclaimed from your post office. Any charges, customs duties, import fees, taxes, etc. are the obligation of the customer. Live in the Light is not responsible nor will be held liable for fees post-shipment. If any incurred fees are not paid by the buyer, resulting in the package being returned, you will be required to pay a 30% restocking fee if the product is not wanted, or a second shipping fee to reship the package. Packages will not be resent until new postage has been paid for by customer.